Webster Institute imparts world class training ranging from call center training to customer service training to clients in public and private sector in different areas of the world.

Our training programs are known for their high energy, intense practice and focus on participant success. Participants state that our training program is most effective, providing a motivating and practical training experience for Call Center training ranging from Customer Service Training, Telesales Training, neutral Accent Training. We are also partners with renowned Training Academies, to work together to deliver world class training to our clients. We believe in providing quality Training, to each individual. We understand the learning curve associated with each Agent, hence we go the extra mile in completing initial training in a professional/satisfactory manner from an internal and client standpoint.

Successful customer service is no longer a matter of mere technical proficiency. Rather, it is a combination of technical expertise, the ability to manage both information and people, and efficient communication. Our Managing Customer Relations/Relationship Building Seminars arms the participants with such skills, and gives all employees powerful new insights into client behavior, in addition to effective tools for creating lasting client satisfaction.

A customer service certificate program is an ideal way to prepare for a career as a customer service representative. Certificate programs allow students to become proficient in all areas of customer service, including customer communications, office organization and computer application usage.

Our managing customer service training classes and programs and courses are skill based and practice driven. The classes will increase your staff's effectiveness in properly dealing with your customers. Our goal is to help you develop, maintain, and expand your business by maintaining your present client base while satisfying the needs of new customers you interact with.

The Customer Service Training Center offers a variety of Skill Development Seminars that will increase your staff's effectiveness in properly dealing with your customers. Our customer service training seminars, workshops and courses are available throughout both the US and Canada.

about us

We are the independent voice of customer service

We are the first port of call for every aspect of customer service. We deliver high quality, tangible benefits to organizations, individuals and stakeholders. We help our members improve their customers' experiences and their business performance.

Our world class service model is the flagship standard for customer service excellence and underpins all our training, accreditation and benchmarking programs. Developed from extensive research, our professional standards provide a comprehensive framework for customer service performance measures that enable organizations to benchmark and develop service strategies.

It helps them deliver improvements, promote employee commitment and enhance customer satisfaction. Our research provides organizations with the tools and information to assess themselves against national standards, and demonstrates the influence of customer service on the overall performance of an organization.

Mission

To consistently create, develop, and provide relevant programs and meaningful curricula that bring out the best in people as they learn to affirm their potentials and help others do the same

Customized Webster Institute Training

Beyond our world-renowned programming, Webster Institute Training Services is fully capable of developing and delivering customized training solutions for businesses wishing to achieve specific training objectives. We design and implement customized training for companies ranging from 25 up to 1,200 and more employees.

What are the Options for a Customized Training Solution?

Combine components from our existing workshops to create a tailored program for your organization.

Develop customer service training material not included in our existing programming to fit your specific customer service training needs Enhance your existing employee orientation program with Webster Institute training.

Each customized training program involves understanding the customer service training philosophy of your organization, identifying training gaps, conducting a needs assessment and where required, producing participant manuals and trainers’ guides.

Methodology

Webster Instituteuses Integrated Language Teaching. This means 30% of the course is comprised of facilitator-based discussions while 70% is dedicated to an interactive learning experience through:

  • Practical Role-play Scenarios.
  • Guided Demonstration Activities.
  • Confidence-building Exercises.
  • Brainstorming Sessions.
  • Group Presentations.
  • Self-reflection Sessions.
  • Telephony Sessions.

Our Certification

Certification & Training

For any organization that wants to develop knowledgeable, responsive customer relations specialists to improve customer satisfaction and raise the bar for service excellence.

The training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers, and assessment instruments help you teach employees the importance of customer service and improve their performance. Customer Service/Telemarketing Training teaches the importance of happy customers and will help you improve the disposition, timeliness, attitudes, and problem solving capabilities of customer facing employees.

Customer service representatives fully understand and believe in what they are representing, and how to handle all customer concerns with sophistication, patience, and respect. By enrolling then in our Exceptional Customer Service Training course, you will be able to equip them with the knowledge and skills that will make them effective, successful agents.

The Certified Client Service Specialist (CCSS) and Certified TeleSales Professional (CTSP) program offers participants with the tools, techniques, and effective customer service skills required in today’s demanding work environment. Whether you work in private, public, or not-for-profit organization, you will take away up to date information needed to succeed in the work place. Webster Institute’s world class certified facilitators have delivered to hundreds of participants globally. Their engaging delivery style, personal anecdotes and personal approach to training is unparalleled to any other.

We developed our internal Customer Service and Telemarketing training programs with the ultimate goal of client results. We have been driven to succeed with our sales campaigns, service offerings, and ambitious training initiatives.

Training your customer service team can have a very big impact on your bottom line, and it does not have to cost a fortune to provide effective, timely and efficient customer service training.

Your organization can benefit from Webster InstituteCertification in many ways.

Join the many organizations who have completed Webster InstituteCertification to raise awareness and provide exceptional service to their customers.

Purpose of Professional Development

Members must participate in Continuing Professional Development activities that will contribute to their skills, performance, and knowledge. Your commitment to continuous learning will ensure you are always in the forefront of knowledge in your career

  • Delivering Responsive Customer Service.
  • Managing Difficult Clients and Situations.
  • Service that Sells.
  • Coaching for Performance.
  • Leadership & Management.

Overview of Certifications

This program offers the right blend of knowledge and skills to become an expert in all aspects of customer service and Telesales. Upon completion of the program, you will be able to build a solid foundation for your career and gain an industry specific credential that is recognized by major organizations.

CCSS Program Description

The objective of Webster Institute certification process is to ensure that those Customer Service professionals who complete the accredited courses have the knowledge and skills to competently perform their function in the organization.

CTSP Program Description

  • Inbound and outbound Call Centers.
  • Call – Quality, Call – monitoring or Call Barging.
  • Submitting a report, Importance of Greeting Line, How to close a call.
  • Handling an irate customer.
  • Body Postures while taking a call, Voice quality on calls.
  • Speech Clarity.
  • Call Evaluation – Positives and negatives.
  • Confident speaking.
  • Listening and comprehension skills – development.

Who Should Enroll

  • Supervisors.
  • Team leaders.
  • Newly hired customer service representatives.
  • Experienced customer service representatives.
  • Call coordinators and service dispatchers.
  • Intending Customer Service/Call Center Agents.
  • Customer Support staff.
  • Frontline associates.
  • Anyone who would like to learn more and join the Contact Center / Customer Service industry. Prior knowledge of Customer Service is an advantage but not essential.

How to Apply

Due to the personal attention provided to each candidate's projects and workbook, course places are strictly limited. A detailed application must be completed and forwarded to Webster Instituteto determineplacement.

Qualifications, experience and references will be checked prior to acceptance of candidates and processing of course fees.

Contact us today to learn more about the course, to obtain an application, or learn more about our customized frontline course offerings.

Course Benefits

Becoming a "Certified Client Service Specialist (CCSS) and Certified TeleSales Professional (CTSP) " opens many doors both domestically and internationally. The “CCSS /CTSP " designation is your passport to a leadership career in customer service. The CCSS /CTSP program has been developed with a mix of technical rigor and practical workplace based projects with a focus on developing leaders in the customer service discipline able to quickly contribute at the organization's most senior level including board membership.

Experiencing the satisfaction of completing a demanding and rigorous course

Soon all employers will look for the Certified Customer Service qualification when seeking to hire customer service personnel or promote from within.

Book your consultation with the Webster Institute team today to discuss the needs of your organization

contact us

California Office

  • 5670 Wilshire Blvd,. Los Angeles, CA 90036

Texas Office

  • 7111 Harwin Drive, Houston,TX,77036

International Affiliate

  • Open cloud Nigeria Limited
  • 634, Adeyemo Alakija Street, beside GTB Head Office Victoria Island
  • corp@websterinstitute.com

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